At One Source Jewelry Supply we try very hard to make your online shopping experience as easy and user friendly as possible. We provide two options when placing your order.  If you are a new customer you can simply add the items you are interested in to your cart and proceed to check out. As a returning customer you can either sign-on and retrieve order history, customer info will be automatically filled or proceed with out signing in and continue placing your order as you normally would.

Online Orders:

Browse through our website and click on the item you are interested in. You will be sent to the product detail page. Enter a quantity and select a color if necessary.  Place the item in your shopping cart by selecting "Add to Cart". You can either continue shopping or proceed to check out. At any point you may review your item(s) in your cart.  If you are finished selecting your item(s) proceed to check out by selecting "Check Out". You will now be prompted to fill out billing and shipping information. You also have the option to register a user I.D. and password for tracking current orders and accessing order history for future orders. You may now submit your order. Once your order is submitted an automatic email will be sent to you containing details of your order.  

You may log-in if a user ID and password have been set up. By signing in you avoid filling out billing and shipping info. Our system will automatically retrieve your info. You may now continue with your normal online order. 

If you are uncomfortable placing your order on-line please feel free to call and place your order over the phone. Please have all information ready including item number, color and quantity.  To place an order over the phone, please call our toll free number at (888) 221-3030.

Please fax your order to 636-326-6597.  Please fill out all billing and shipping information.  Provide all item number, colors, quantity and descriptions.  You may download our fax order form below.

Click here to download fax order form.

One Source Jewelry Supply has no minimum order requirement.

All orders are pre-paid. We accept all major credit cards.  Visa, Mastercard, Discover, American Express and all debit cards with Visa or Mastercard logos.  In the case of larger orders, a wire transfer is also and acceptable form of payment.  

No merchandise is to be returned without first obtaining a Return Authorization Number.  Please contact us by phone at (888) 221-3030 or email us at customerservice@onesjs.com Please advise of invoice number, invoice date and reason for your desire to return. No merchandise may be returned after 30 days from invoice date. All authorized merchandise must be carefully packed and in re-saleable condition to be accepted for return.
A 10% re-stocking charge on all returned product when error is not the result of One Source Jewelry Supply.
All returned merchandise must be shipped and freight prepaid. We will issue a credit memo on all returned merchandise unless otherwise instructed. Some items may not be subject to return including but not limited to custom orders, discontinued items and large quantity orders.

You may cancel your order at anytime prior to shipment. If for any reason an order is canceled after shipment you will be charged a 10% restocking fee and all responsibility for shipping will be charged to the customer. If an order is refused a 10% restocking fee will be charged to the customer and must accept all responsibility for shipping charges. If you need to cancel an order you MUST cancel prior to shipment.

In the event of damaged merchandise caused by freight carrier.  We must be notified with in 48 hours of delivery date by phone at (888) -221-3030 or email us at customerservice@onesjs.com  Please indicate damage in your email.